Client Testimonials

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Martin – Phoenixville, PA

Martin – Phoenixville, PA  

From the framers to the painters, these guys were incredibly good! Finishing my basement was the first, major home project my wife and I set out to do so naturally, I was skeptical of every company who provided me a quote. After visiting w/ four different people, I was particularly impressed with Chris Payson of West Chester Design Build. I appreciated his professionalism, his vision for my space, his follow-up and his fair, detailed quote. (of note: There were no surprise expenses along the way.)

After selecting WCDB, I was equally impressed to see how much cooperation their was between Chris’s employees. The plumber, framer, drywall installers, electrician and designer all worked well as a team. There was productive communication between all of them throughout the project. I work from home so I saw it every day firsthand! I popped in on the project often (about twice/day) and I also noticed that these guys never cut corners! On the contrary, I’d see them do extra. I recall the plumber pointing out and fixing an existing plumbing issue that would have otherwise gone unnoticed. That kind of extra effort and attention to detail gave me added confidence that these guys wouldn’t disappoint.

Their designer, Kimberly, was also involved throughout the process. She came up with a great design for my space. I needed some “hand holding” throughout the project to pick out colors, patterns, carpet, tile etc and she was always accessible. In short…she was great.

Lastly, don’t worry about privacy. Everyone was considerate of me and my family and kept all the work flow through the bilcow doors. These guys also bring their own portable toilet and position it discreetly behind their construction dumpster so I never even had to share my bathroom. They were very clean too! My favorite part of the day was checking progress in the evening. I had no problems taking my 4 year old downstairs every night because the area was always left swept, cleaned and organized…every night.

My basement is now a transformed, 1000 square ft living area with a wet bar and play room. I highly recommend West Chester Design Build!

John – Downingtown, PA

John – Downingtown, PA  

We hired Chris and his team to finish a bonus room above the attic and also finish our basement. The basement now has a large workout facility, a wet bar, and family recreational area. The projects went very smoothly. Chris brought great ideas to us in his designs. He worked with us and loved to bring our personalities into the projects. He really listened to who we were and brought that into the design. His team was fabulous to work with. They were prompt, courteous, and meticulous in their work. At the end of each day they would fully clean up the area so it was neat as a pin. It made our lives easier. They were a joy to work with. We would hire them again in a heartbeat.

Linda – Chadds Ford, PA

Linda – Chadds Ford, PA  

We purchased a new home (35 yrs. old) and wanted to do some extensive renovations while still still living at our old property waiting for it to sell. I contacted WCDB based on Angie’s List reviews. Chris Payson arrived promptly for our meeting and we discussed the scope of the project. We decided to hire them and had a wonderful experience with the company.

The kitchen was completely gutted down to the studs – walls removed and moved, plumbing and gas lines rerouted, old window removed replaced with a smaller one – brick floor jack hammered out – awkward existing sliders in dining room removed and replaced with drywall – walls on either side of opening between dining room and family room were changed from full walls to half walls to open up the space. The small master bath was also gutted – a fiberglass shower stall was removed and replaced with a larger, fully tiled shower.

Chris has assembled an amazing crew – one to be envied by any reputable contractor. From the beginning we were provided with a detailed contract and payment schedule – all the bases were covered. Chris also prepared 2 sets of detailed blueprints showing 2 options of how everything could be laid out. I had never contracted such a large project but I knew I was in good hands. The work began promptly after the first deposit was made. The workers always showed up when they were supposed to and put in full days. When they left for the day, everything was swept and left as neatly as possible. There was constant communication between the delightful Kimberly and myself. She was invaluable at helping things stay on schedule – always available to provide help or advice in making all the hundreds of choices and decisions that had to be made.

The workers were pleasant and personable and I came to think of them as new friends. Norm the plumber was amazing. He found and repaired many issues with existing water and drain lines that we were not aware of. While working in the crawl space, he found and alerted us to a major foundation issue that had been missed by our “professional” inspector. I felt he really cared that everything was done correctly – I truly felt that way about everyone that worked here. Brian was a jack of all trades – he did a beautiful job on the tile work in the master bath. Ethan the carpenter was wonderful and did everything to perfection. Josh the electrician was also exceptional – I chose to have a lot of extra electrical work done and he suggested things I wasn’t aware of or would never have thought of – he did an amazing job of fishing a wire about 20 feet through the family room ceiling down through a center ceiling beam in order to install a ceiling fan – completely hidden. On his own – he wanted to get our outside flood lights working – he found the problem and now they are working perfectly.

This project went on for approximately 8 months – at no time was I frustrated or disappointed with the work being done. It probably could have been accomplished more quickly, but I told them there was no rush as I was waiting till our other property to sell. Thanks to WCDB, we are now living in our dream home. If you want the best – look no further. Thanks guys!!!!!

Chris's attitude and professionalism was outstanding...

The end result surpassed our expectations

Lefteris & Kathy – Phoenixville, PA  

Chris Payson and his team at WCDB did a great job remodeling entirely our 1000+ sq. ft. of basement. From the initial phase of design, planning, budgeting, to timely execution we were very pleased. Chris’s attitude and professionalism was outstanding and always closed to project and when we needed him. He provided ideas and ways to be considered during the initial phase which were very helpful aiming to improve the functionality and the look of the space. The end result surpassed our expectations.

Brian, our project manager was detailed oriented providing superb customer service while managing the different crews very effective.

Chris is highly recommended when someone has a project that requires quality of execution.

We can’t say enough about Chris and his team.

John & Maggie – Phoenixville, PA  

We are so happy with our new kitchen! We can’t say enough about Chris and his team. The entire crew was a pleasure to work with; always respectful and easy to talk to. Any suggestions and/or last minute changes were always enthusiastically discussed and made without hesitation. Their quality of work is outstanding. We love our new kitchen. Thank you, West Chester Design!

The house was completely transformed

Matthew & Deborah – West Goshen, PA  

Chris and the team at WCDB were a joy to work with throughout our renovation. The floor plans they presented to us were well thought out and we love our new space. Our project was pretty complex as we not only added roughly 700 sq ft of new living space but also had WCDB completely change the layout of our existing space. Chris and the team got back to us quickly when we wanted to change certain aspects of the plan and were very flexible. The house was completely transformed from a 1,200 square foot segmented sixties ranch home to a 2,000 square foot craftsman with the wide open floor plan most families like. Their craftsmanship, ideas and attention to detail created a space that our growing family loves. We may never move!

consistency of the professionals

John & Bridget – West Chester, PA  

Chris and his team helped us to redesign our kitchen and laundry room and we are very, very pleased with the outcome. It was refreshing to have a company listen to your “vision” and then have them create numerous ideas for us to consider. Sometimes even suggesting changes that we never even thought to make. This was our second project with West Chester Design and Build and what we appreciated most was the consistency of the professionals who worked on both of our projects.

we recommend them without reservation.

Carolyne & Chris – Devon, PA  

WCDB just finished our kitchen and we recommend them without reservation. Chris Payson really took the time at the start to understand our goals, our limitations, and our concerns about “land-mines” we had experienced before with other projects. His projected budget and timeline was almost right-on, with very few surprises along the way. Our project manager, Wes, was a great communicator, always available to discuss anything, and really kept the project on track in terms of schedule/timing. Every sub-contractor/employee who entered our home was friendly and professional, often taking the time to explain what they suggested and why if there was any question or decision that had to be made. At the end of each day/week, our home was well taken care of, organized, and cleaned up as much as possible in a construction-zone! Many thanks to Chris, Wes, and the rest of the team for a job well done. We are thrilled with the result!

Bob & Amy – Downingtown, PA  

I hired West Chester Design and Build to replace an old wood deck with a screened in porch and composite deck. We had several other companies look at the project and WCDB had the best ideas for the project. The team that did the project was great. The craftsmanship was fantastic and the team was incredibly respectful to my family during the project.

I thought they also provided a tremendous value with regard to the quote. I didn’t get any surprises during the project, no extra fees for something I thought should be included. WCBD delivered more than I expected in the project. I would highly recommend WCBD!

excellent! Detail-oriented,

Leigh & Dan – Berwyn, PA  

Chris Payson and the entire West Chester Design/Build team were excellent! Detail-oriented, personable, flexible are all words that come to my mind with this group that worked on our “whole” house project. Every person was concerned about the quality of their individual work and cared deeply about “making it right.” As a mom with two young children (and a dog), they were understanding and wonderful to work with in our home. Our job was a complicated one which involved several different bathrooms, kitchen, and living areas. Each one was completed within the budget and time frame we had agreed upon. Chris listened and understood our needs, but offered solid suggestions and ideas when we needed guidance. Thank you! We love our home so much, because of you!

The kids love their new play area

Geoff – Landenberg, PA  

WCDB finished our basement, including a play area, theater/entertainment space with a wet bar,and full bathroom. Every step was performed professionally and efficiently, and the project was completed on time, even with a relatively quick requested time to completion.

Everyone we worked with brought exceptional skill and professionalism to the table, and they proved highly valuable, for example when dealing with third parties in design issues. When we ran into an issue with one aspect provided by a third party, we found that third party to be quick with a response and repair went forward without any issue.

The project has truly changed the way we use our house. The kids love their new play area and not a day goes by that we don’t get significant enjoyment out of our basement.

The team at WCDB was very professional and did a fantastic job.

Chris & Nancy – Chadds Ford, PA  

We had a 2500 square foot basement remodel done by West Chester Design Build. The project included several rooms, a complete kitchen and full bath with high-end finishes. The team at WCDB was very professional and did a fantastic job. The owner Chris Payson, was really easy to work with and helped us come up with a great design for our space. Our project manager, Wes Yoder, was very responsive to our requests and concerns throughout the project. He was always available. The team did a great job handling and unexpected issues that popped up during the remodel. Norm Mueller, the plumber was outstanding, and even fixed problems that cropped up from our original home builder. I also enjoyed working with Kim Caulfield, their in-house designer. She met me at several locations to help pick out materials for the project as well as researching options online and sending them to me. Josh, the electrician, came up with many good lighting and electrical ideas. Their cost was a bit higher than others we interviewed, but you get what you pay for (a fantastic job!). They are a great company to work with and would not hesitate in recommending them to anyone.